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All websites use cookies to improve their performance and user experience.

On the serhouses website we use our own and third-party cookies. Some cookies are mandatory for browsing – basic and essential cookies – and are automatically activated when you access our website. These cookies ensure a unique and personalized experience, but also allow us to continuously and seamlessly improve our website and your browsing experience.

Serhouses has developed and adopted this cookie policy to clarify, in a transparent manner, how we use the Personal Information we collect through your use on our website. It is in this context that this policy details how cookies, pixel tags and other similar technologies are used on our website.

COOKIE DEFINITION

Cookies are small information files that are automatically stored on the hard drives of users/customers’ computers or mobile devices when they access certain websites. Cookies help identify your browser and can store information about User settings and preferences. The use of these cookies is controlled by the user through the browser, and all users who browse our website immediately accept the use of cookies.

Please note that if you refuse cookies, some features of the website may not function properly.

Most cookies do not collect information that allows users to be identified and are limited to collecting information of a more general nature, serving to measure audiences or determine the approximate location of users who access our platform.

COOKIE STORAGE

There are two types of cookies when it comes to their storage: permanent and session cookies.

  • Permanent Cookies – are stored at browser level on the user’s access devices and are used whenever the user makes a new visit to the serhouses website. They are generally used to direct navigation to the user’s interests, allowing a more personalized service to be provided.
  • Session Cookies – temporary cookies that remain in the browser’s cookie file until the browser leaves the web page, meaning that no record is left on the user’s hard drive. The information collected by them is used to analyze website traffic patterns, allowing us to improve the content and usability of the website.

PURPOSE OF COOKIES

  • Strictly Necessary Cookies – allow navigation on the website and use of applications, as well as access to secure areas of the website.
  • Analytical Cookies – are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website. Whether handled by us or by third parties, they allow us to quantify the number of users and carry out statistical measurement and analysis of how users use the service offered.
  • Functionality Cookies – save the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time the user visits it.
  • Third Party Cookies – some cookies may be used by third parties – service providers, and serhouses is not responsible for these. These measure the success of apps and the effectiveness of third-party advertising.
  • Advertising Cookies – allow us to more effectively manage the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show advertising related to your browsing profile, whether well treated by us or by third parties.

DEFINITION OF PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES

Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of marketing campaigns, and compile statistics about usage of the Services and response rates.

COOKIE CONTROL AND MANAGEMENT

All browsers allow the user to accept, refuse or delete cookies, and also inform the user each time a cookie is received, in particular by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser. Please note, however, that by disabling cookies, you may prevent some web services from functioning correctly, partially or totally affecting navigation on the website.

For Google Chrome users:
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647;

For Internet Explorer users:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies;

For Microsoft Edge users:
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy;

For Mozilla Firefox users
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences ;

For Apple Safari users:
http://support.apple.com/kb/ph5042.

CHANGES TO THE COOKIE POLICY

Serhouses reserves the right to readjust or change this Cookie Policy at any time, and such changes will be announced.

If you believe that we are not processing your data properly, you can send an email to carla.silva@art.pt to complain or clarify any questions related to our Privacy Policy or send a written letter with your complaint to Quinta Horta da Nora, 7780-139 Castro Verde.